Has someone ever asked you “Does my bum look big in this?”. Did you feel inclined to answer honestly or fib a little to offer some comfort and solace while still being truthful?
The simple fact is that lots of people lie on an almost daily basis. The majority of these are “white lies” which are popularly thought to do no harm, but despite this have a habit of coming back and affecting us in all sorts of ways.
However we used to expect more from people in public positions. The popular myth of the lying politician has of course been around for generations. But often this was more a matter of an MP having been caught out when circumstances rapidly change, or they were simply poor communicators, as opposed to them directly seeking to deceive. Once being caught out as a liar would end a political career either via resignation or sacking. Not any more.
I have dealt with public bodies for the best part of thirty years now and I have detected a drop in standards from state-run organisations which roughly parallels the drop in standards in public life generally.
Here’s my theory.
When Tony Blair’s New Labour came to power in 1997 and Blair walked into Downing Street for the first time there appeared to be – to the casual observer – a public demonstration of joy as people lined Downing Street cheering and waving flags. Hooray for the new dawn for Britain!
Except that this wasn’t the case. Those people were all Labour Party activists and not members of the public. But we were supposed to think these were happy Londoners expressing gratitude. Thus the New Labour Goverment of 1997 – 2010 started its term in office with a cynical little deception.
And so it continued. The rise of political spin and outright deception marred any beneficial policies New Labour brought. The 1997 cohort of MP’s still present in opposition continue to practice the same spin and evasion when caught out not doing their jobs that they’ve practiced for years. For more details of the long term effects of this spin and deception ask the average Iraqi citizen.
Some time past mistakes made by organisations such as HMCTS in handling claims were few and far between. Staff were trained, diligent and in a job more or less for life. When a mistake was made an apology was issued and a correction made quickly. Thus mistakes were learning experiences which made staff better employees and future errors less likely. However from 1997 onwards I remember I detected there was a shift: mistakes became something to be covered up like guilty family secrets. Court Managers became adept at avoiding addressing the key aspects of a complaint (“we have investigated ourselves and found nothing wrong”) in order to avoid blame.
This is entirely parallel to the New Labour age of spin and public relations managment style Government. Anyone remember “A good day to bury bad news”? That one was a big hit back in 2001.
Arguably in the last few years the efforts made to avoid admitting clear errors have mutated into something far more corrosive. Such as Court Managers and Area Directors now deny – in the face of clear documentary evidence – that an error in a claim has occured at all.
The rise of political lying has been very well documented in the last few years and started in ernest with Tory Chancellor George Osborne and Michael Gove who clearly sought to decieve and deployed mendacity as a deliberate political weapon. It seems we now have a Government who are happy to issue untruths on a daily basis secure in the knowledge that the world moves on so fast that by the time their comments have been fact-checked and the truth known that the public will largely have swallowed the lie.
So it is now with public bodies. In many cases the organisation – and I speak of such as MoJ and HMCTS etc. – as I have the majority experience of these two – are so chaotically run that more and more daily errors occur and it is impossible to catch all of these and correct them. For example case files are returned to storage incomplete and disordered as staff run around a a blind panic with no clear idea what they are tasked with.
The end result of all this is clear. Any trust remaining in public institutions vanishes. No learning from an error occurs and so it is repeated.
Management cannot address every error as it occurs and so they outright deny such a problem has happened, even when it is clear the whole system is close to collapse. The rise of political lying gives them an example to follow and once again sets the tone for how those employed by the state act. It’s Nelson putting the telescope to his eyepatch and saying “I see no ships”.
Legal Babble 