Courts and Tribunals – Page 2

A quick follow-up post from yesterday.

A Freedom of Information Act request to The Ministry of Justice produced the following data.

Payments made for poor service from HMCTS increasing year on year.

The data largely speaks for itself. Payments made to court users for poor service increase year on year as HMCTS falls apart.

Poor customer service by HMCTS is costing at least £292k per year in payments made to disgruntled court users. This is of course not counting the time taken to correct errors they have made which also counts as a loss to the public purse and creates delay overall in the system.

Most importantly if you’ve been in receipt of poor service from a court make sure you complain. And don’t be fobbed off: they’re experts at dissembling and denying. Of course at every stage also request to be compensated. It’s only when the budget for payment of compensation exceeds what The Ministry of Justice is prepared to pay out that service standards will improve.

A superb example of how the civil courts in the UK operate.

Laurel & Hardy-ish levels of incompetence from staff at Leeds Combined Court.

A hearing was set for last week and the appropriate Notice of Hearing was sent out for that case.

However what the merry pranksters at civil section failed to point out was that there were two other pending civil cases to be heard by the same High Court Judge at the same hearing on the same day.

No Notice of Hearing document was sent out in relation to these other two cases. Equally no Order in relation to them was made ahead of the hearing. In short no notification of these two other claims being in play that day at all.

Therefore there could be no case preparation for these other two claims as I was blithely unaware that these were due to go ahead in the same hearing as a claim that I was notified about.

This is pretty much par for the course with HMCTS these days: an organisation in which the right hand doesn’t know what the left hand is doing.

The consequence of this overall for court users is delay, confusion and ultimately injustice.

The consequence for your poor bloody correspondent is of course more time, effort and expense spent correcting the errors made by court staff.

Twist ending to the tale: an application in respect of this matter was sent to the court just a few moments ago with an inquiry as to what the fee would be to file this. The answer was returned almost immediately.

However a complaint about the poor standard of service in the failure to notify me of two cases to be heard hasn’t been answered at all.

Conclusion: HMCTS is more interested in taking your money to correct service level errors they’ve made than they are in responding to legitimate and justified complaints.

Tag: Courts and Tribunals

Compensation for Poor Service by HMCTS

Another Fine Mess… from Leeds Combined Court