You will be advantaged by learning four things from this blog entry:
- The means by which police force’s skew complaint investigations in their own favour.
- How local Mayor’s office’s deliberately mishandle appeals regarding how police have handlined a complaint.
- How the Mayor’s office then themselves avoid accountability for their behaviour.
- The degree of contempt with which all of the above hold the public.
The issue concerns a mishandled complaint to West Yorkshire Police, then subject to an appeal to West Yorkshire Combined Authority Policing and Crime office. The appeal to WYCA was actioned so poorly as to amount to an unacceptable breach of standards and so a complaint was made about this. That office’s Jane Owen then arguably commits misconduct in public office with a misleading response designed to avoid any accountability for West Yorkshire Combined Authority.
Prior to reading this blog entry you may wish to look at the other post regarding how West Yorkshire Combined Authority deflects complaints made about itself and minimises complaints made about West Yorkshire Police. This can be found at:
Well it appears that little has been learned from that prior matter and appeals to the Combined Authority that West Yorkshire Police have mishandled a complaint made are still subject to evasion and avoidance by the office of Deputy Mayor Alison Lowe, who has ultimate responsibility for the mishandling of the appeal.

Here’s how this happened in this specific instance…
A complaint was made to West Yorkshire Police Professional Standards Department (PSD). The result of this was the usual lazy evidence-free shonking off of the complaint. The matter was referred to the Deputy Mayor’s Office at West Yorkshire Combined Authority who deliberately or accidentally failed to spot where PSD skewed their complaint investigation.
There are a number of investigative criteria for the Deputy Mayor’s office to follow.
These are:
[Whether due regard was given to relevant guidance]
In this matter reference was made in the PSD or Deputy Mayor’s responses to College of Policing guidelines and how these were supposed to have been followed. The Deputy Mayor’s Office failed to locate the College of Policing Guidance to compare the outline of how police should have behaved in the incident subject to the complaint with objective standards.
The response of PSD was not set out in a format that showed a correct formal investigation had taken place. This was ignored by the investigator for the Deputy Mayor, Karen Gray.
The next line of investigation missed by Karen Gray was:
[Whether reasonable lines of enquiries were undertaken to be able to provide a reasonable and proportionate outcome] [Where any aspects of your complaint were not addressed, or any lines of enquiry were not pursued, whether there were sound reasons given for this]
Neither the Mayor’s Office nor West Yorkshire Police made any enquiries with third party witnesses to establish what happened.
In similar prior incidents it is known that and attempt has been made to contact witnesses by PSD, but not in this matter.
Again this shows that the standards outlined above in regards to the following of reasonable lines of inquiry have not been undertaken by PSD. The Deputy Mayor’s Office failed to consider this matter.
[Whether enough information was given to the complainant to address the complaint and support the outcome]
PSD failed to respond to a request for information in their complaint response. Again the Deputy Mayor’s Office fail to spot this. Here a potentially significant breach of established protocol at the incident complained of has not been addressed by PSD & the matter has been ignored in the appeal to the Combined Authority.
[Where any aspects of your complaint were not addressed, or any lines of enquiry were not pursued, whether there were sound reasons given for this]
The initial response of PSD failed to reply to the issues raised in the original complaint. This was again not addressed or spotted by Karen Gray in her appeal investigation. And the format for a formal, structured complaint response from PSD was not used.
[Whether reasonable lines of enquiries were undertaken to be able to provide a reasonable and proportionate outcome]
The Deputy Mayor’s office failed to consider that the actions of the officers complained of forms a pattern of behaviour from West Yorkshire Police.
In short then the appeal investigation by West Yorkshire Combined Authority’s Karen Gray was the usual mix of evasion of issues that she would have to find against police. Combined with a total failure so spot the ways in which police had skewed their own investigation to favour themselves.

A complaint was made about the exceptionally poor service provided in the appeal investigation by Karen Gray.
This was responded to by Jane Owen, Casework Officer at West Yorkshire Combined Authority Policing and Crime office.
The response was:
Having carefully considered all your complaint points, I have concluded that this is not about the service this office has provided but rather is about how West Yorkshire Police handled your complaints CO-1490-22, CO-3251-20 and CO-2771-21 and is also about the outcome of the review of CO-1490-22 which was provided to you by Karen Grey on 20 October 2022.
This is clearly outright mendacity. The complaint was clearly directed at Karen Gray’s seeming inability to be able to conduct a proper investigation and avoidance of consideration of key issues within the single complaint raised of poor service in this matter.
It is also an outrageous attempt to deflect any investigation into the very poor service standards at West Yorkshire Combined Authority Policing and Crime office. This is the kind of response provided when an organisation knows full well that their behaviour would not stand up to any form of scrutiny.
Jane Owen goes on to state:
As you are aware, the statutory guidance does not make provision for review outcomes to be challenged through the complaints process and consequently, if you wish to challenge the outcome of Karenโs review of CO-1490-22, you should consider seeking independent legal advice.
This is also clear misdirection and also untrue. The link seen above details the complaint investigation into a prior mishandled appeal to WYCA carried but by Jane Owen’s colleague Julie Reid.
There is an offence in law of misconduct in public office. Attorney General’s Reference No 3 of 2003[2004] EWCA Crim 868.
The offence is committed when:
- a public officer acting as such;
- wilfully neglects to perform his duty and/or wilfully misconducts himself;
- to such a degree as to amount to an abuse of the public’s trust in the office holder;
- without reasonable excuse or justification.
Let’s pause a moment and consider the overall picture.
The police failed to investigate a complaint made correctly and in line with their own prior procedures for so doing. When this was referred to West Yorkshire Combined Authority Policing and Crime office as an appeal to their Karen Gray, Gray lets police off the hook by failing to investigate several issues that show police failed to act correctly and in line with The Police Reform Act 2022. When these are pointed out in a complaint her colleague Jane Owen intervenes and outrageously claims that the issues raised as complaints about West Yorkshire Combined Authority Policing and Crime office are not in fact about that office as a means of deflecting any investigation into the suboptimal nature of their appeal investigation.
If you can think of a more blatant effort to conceal a public body’s failings performed in such contemptible way then please let me know. The actions of both Karen Gray in failing to conduct an appeal investigation correctly (not for the first time, it must be said) and those of Jane Owen in attempting to conceal or deny the failure of Gray by refusing to action a complaint amount to misconduct in public office.
You can see a video below of the hot air West Yorkshire Combined Authority spouts about their Police and Crime Plan. None of this concerns efforts to hold Plod to account for misdemeanours.
Outside of the Met West Yorkshire Police is regarded as the most corrupt and incompetent force in the UK.



