Only around one in ten complaints made to the police of poor conduct, breach of the College of Policing Code of Ethics etc. are found in favour of the person whoโs complained.
This is because poor, ineffectual and incompetent investigations into complaints are par for the course from police forces. The more misconduct thatโs happening in a force the greater the urgency to suppress public admittance of this by mishandling complaints.
The mantra is โWe investigated ourselves and found nothing wrongโ. Every police force does this.
As a police force West Yorkshire Police has more to hide than most. Theyโve an international reputation for corruption and incompetence but also an obsession with maintaining a public image. Consequently obtaining agreement from them about their low standards of policing requires more of an effort than with most other forces.
In this instance however they were banged to rights.
A transcript of a online live chat with an officer left them with no wriggle room. This is proof of why all your interactions with the police should always be recordedโฆ because the first instinct of most police officers when caught out is to lie.
The report made concerned a crime committed in the breach of s.92 of The Care Act 2014 (as amended). Wakefield Council had knowingly as a care provider created false information on a person receiving care in their area. This is a criminal offence under the Act.
Iโll write more on this in a blog entry one day soon.
Note also the length of the replies given. When police are trying to hide something in a complaint response they avoid discussing the subject, fail to speak to relevant people and avoid issues theyโd find uncomfortable to discuss. Here, as I said, a transcript of the chat means they canโt avoid making a finding against themselves.
It should be noted that police have still failed to investigate this offence reported. So despite an unusual degree of honesty seen below itโs still a case of โbad cop – no donut for youโ.

I present the Professional Standards Department response in full with a few small redactions.
From: Allen, Gemma <gemma.allen@westyorkshire.police.uk>
Sent: 14 April 2022 07:32
To: XXXXXX@XXXXXX <XXXXXXXXXX>
Subject: Your complaint to West Yorkshire Police [OFFICIAL]
Classification: OFFICIAL
Dear Mr. XXXXX,
I refer to the complaint that you made to West Yorkshire Police. I am sorry that you have felt dissatisfied with the service offered by West Yorkshire Police on this occasion and, where we can, seek to learn from feedback offered by members of the public.
I can confirm that this matter has been recorded in accordance with the Police Reform Act 2002 under Complaint reference CO-2675-21. Please quote this reference number in any future correspondence regarding your complaint arising from the same matter.
It has been established that your complaint raised the following concerns / allegations. In response, I have made reasonable and proportionate enquiries into this matter and can offer you the following explanation of the enquiries conducted, what facts have been established, the outcome and any proposed action to be taken:
Complaint 1: Delivery of duties and services
Employee concerned: Staff member 730037 Maroof
Details of allegation:
You state that the call taker has incorrectly referred you to the council to make a complaint whom you state have committed a criminal offence under The Care Act.
The operator has asked you to provide evidence that the councilโs acts were purposeful and fraudulent however you believe that this should be the role of the police and is not your responsibility.
Enquiries conducted:
The details of the Police chat transcript have been reviewed.
The call taker, staff member 730037 Maroof has been requested to provide a response.
The Department of Health guidance for providers regarding The False or Misleading Information Offence has been reviewed.
I have consulted with The Police National Legal Database (PNLD).
A request for review has been made to The Force Crime Registrar.
Facts established:
The Police chat transcript shows that you have made an allegation to West Yorkshire Police that Wakefield Council have produced a social care document which includes the purported current health situation of a family member which is out of date. You state that your family members health has deteriorated over the past year and yet old records have been used to produce the report. You report that you believe this was an intentional act by a social worker as it was likely to avoid the provision of social care for the patient who would otherwise be identified as having clear social care needs. The chat transcript shows that the call taker, 730037 Maroof sought advice and directed you to make a formal complaint against the council in the first instance. You state to the call taker that the โArticle 16 right to restrict the processing of the data has been applied.โ
The call taker, 730037 Maroof has responded to your complaint to state that he felt that referring you to the Councils complaints process was an appropriate response at the time. The call taker has expressed his apologies if his assessment of the information was incorrect.
It has been confirmed that The Care Act 2014 has put in place a new criminal offence applicable to care providers who supply, publish or otherwise make available certain types of information that is false or misleading, where that information is required to comply with a statutory or other legal obligation. The offence is contained at Section 92 of the Care Act 2014. FOMI is a criminal offence and the investigating body for that offence will be the police, conducted in line with the โThe Director’s Guidance On Chargingโ. The police can pursue all reasonable lines of enquiry. FOMI is a strict liability offence that applies to providers of care services as corporate bodies or partnerships. This means that a prosecutor has to prove that the information was, as a matter of fact, false or misleading, but does not have to prove that there was intent to provide false or misleading information on the part of the corporate body or partnership.
The Police National Legal Database (PNLD) outlines that Section 92 of the Care Act 2004 creates an offence so that providers of health services and adult social care in England, which supply, publish or otherwise make available information that is false or misleading, could be subject to criminal sanctions. The offence applies to a care provider as a corporate body.
92(1) A care provider of a specified description commits an offence if –
(a) it supplies, publishes or otherwise makes available information of a specified description,
(b) the supply, publication or making available by other means of information of that description is required under an enactment or other legal obligation, and
(c) the information is false or misleading in a material respect.
However, it is stated in law that it is a defence for a care provider to show that it took all reasonable steps and exercised all due diligence to prevent the provision of false or misleading information as mentioned in subsection 1. This means that if the Council have already taken reasonable steps to rectify the matter then the offence has not been committed. By taking steps to restrict the data by invoking Article 18 of the General Data Protection Regulation (GDPR) which provides an individualโs right to restrict the processing of the data, they have fulfilled this responsibility. Article 16 of GDPR then covers the rectification of the data.
Detective Chief Inspector (DCI) Fraser from the Force Crime Registrar has reviewed the matter and confirmed that your report is a state based crime therefore the Police only have to record the offence when the relevant โpoints to proveโ are made out. Unlike victim based crimes the Police do not have to record these offences at the point they are reported.
Finding: The service level was not acceptable under the circumstances
Rationale:
The information you have provided on the chat record shows that the matter has been reported to the council and that they have already taken reasonable steps and exercised due diligence in restricting the data. The matter does not require recording or further investigation at this time.
My enquiries show that Call taker Maroof has attempted to ask reasonable questions during your chat report when he has asked you if you have evidence to prove that it was done purposely and fraudulently. The call taker appears unfamiliar with Police Procedures around reporting of potential state based offences however he is not a Police Officer and could not reasonably be expected to know that the offence of FOMI does not require criminal intent on the part of the perpetrator. The call taker has attempted to seek advice whilst you remained on the chat facility and it appears he has been given information which has led him to make a recommendation that you should firstly report the matter to the council. His assessment would have been reasonable and proportionate under the circumstances if you had not already provided information to suggest that you had already reported the matter to the council. It appears that the matter was not fully understood and that you required further clarification before the chat was ended. It would have been more helpful to your understanding for the call taker to refer you for an appointment with a Police Officer so that the outcome could be fully understood and explained in more detail.
In conclusion, it is considered that learning has been identified in respect of this complaint.
Outcome/Action: Learning from Reflection
Details: An opportunity for learning has been identified which has been provided to the call taker through his direct supervisor.
Complaint 2: Individual behaviours
Employee concerned: Staff member 730037 Maroof
Details of allegation: You state that the call taker terminated the chat abruptly with no explanation
Enquiries conducted:
Call taker Maroof has been requested to provide a response.
The chat transcript has been reviewed.
Facts established:
Call taker Maroof has responded to state that due to time passed he cannot fully remember his reasons for ending the chat at the time. After review of the transcript he states that he may have felt that he had advised you what to do and so believed the chat could be closed. It may have been that you had gone offline after receiving his response so he assumed it was completed. He added that he canโt say for sure given the time that has passed but either way he does not think that he gave โno explanationโ as he clearly provided advice on what you should do.
The chat transcript shows that the chat was ended 20 seconds after the call takers last response to you.
Finding: The service level was not acceptable under the circumstances
Rationale:
The outcome of this complaint should be read in conjunction with the information provided in Complaint 1. Although the call taker has remained respectful throughout the chat, it does appear that you had not been provided with a sufficient explanation of the outcome or the opportunity to understand the advice provided. This is believed to be because the call taker did not fully understand the police procedures around state based crime reporting.
In conclusion, it is considered that learning has been identified in respect of this complaint.
Outcome/Action: Learning from Reflection
Details: An opportunity for learning has been identified which has been provided to the call taker through his direct supervisor
It is considered that reasonable and proportionate enquiries have been made into this matter. The issues you raise in your complaint do not justify criminal or disciplinary proceedings against any officer concerned and therefore the matter has not been considered by the Crown Prosecution Service.
You have the right to a review of the above decision. Should you wish to request this, please contact the below review body by the 13th May 2022. Please quote the relevant complaint reference number (above) if you request a review.
Due to the wording of your initial complaint, the review body is:
West Yorkshire Mayorโs Office for Policing and Crime. Should you wish to request a review, please contact:https://www.westyorks-ca.gov.uk/policing-and-crime/complaints-and-conduct.
Please accept my apology on behalf of West Yorkshire Police for any confusion, inconvenience or distress that this incident has caused, and I thank you for bringing this matter to our attention. I hope the above action taken re-assures you that your complaint has been taken seriously and demonstrates West Yorkshire Policeโs commitment to continuous improvement.
I hope that any future contact you may have with West Yorkshire Police will not be adversely affected by this experience.
Yours sincerely,
PC 1449 Allen
Service Review Team
22566
Professional Standards Directorate
* Email: Gemma.allen@westyorkshire.police.uk
+ Address: West Yorkshire Police, Professional Standards Directorate, Headquarters, WF1 3QP








