Two blog entries on two separate days about how HMCTS deals with services users money.
Tomorrow is the more complex blog entry which deals with some of the underhand ways civil courts like to part you from your cash. Stay tuned!
Today is a simpler tale of how awkward they are when you try to get it back.
In April this year a fee was paid to Queen’s Bench Division at The Royal Courts of Justice.
Due to the pandemic QBD was largely out of action for some time, or at least the office to deal with the application was.
By July it was clear that the grounds and reasons for making the application had passed. The time which had gone without any staff present to man the appropriate office at QBD rendered the application pointless.
So the fees were requested to be returned.
“No problem!”, say QBD.
And the appropriate notification was supposed to have been sent to Fees Office. Lead time on return was reckoned to be six weeks maximum.
Four months later I’m still waiting.
Not that the fee paid was large or exorbitant. Which makes the continued retention of it even more baffling.
But what really boils my blood is that of several emails sent to both QBD and Fees Office at RCJ can you guess how many have received a response?
Go on! Have a wild guess!
That’s right. None. Over a period of some four months now Fees Office & QBD has failed totally to respond to several emails chasing this matter.
This is of course very HMCTS.
Nor have emails to The Court Manager at QBD about the lack of response received a reply. This is even more HMCTS!
Just today an email response to a separate matter has been issued by HMCTS. That took a blindingly quick two months without any explanation of why so much time had elapsed.
In separate proceedings last week the DJ complained that the case file was in very poor condition. A prior hearing in the same matter had to be abandoned on the basis that the file had been lost.
All of the above and the general woeful experiences to be had with HMCTS suggest the organisation – visibly tottering for some time – is now actually on the verge of collapsing or has actually done so. Staff largely unable to cope pre-COVID-19 appear now to be hopelessly overwhelmed by the day to day administration of cases.
Legal Babble 